Refund policy

This policy forms part of our Terms of Service. It does not affect your statutory rights.

Your right to cancel (consumers buying online or by phone)

This section applies only where you are a consumer (an individual acting wholly or mainly outside your trade, business, craft or profession) and you have purchased goods from us by distance means (for example via our website or by telephone). Business customers do not have the statutory 14-day cooling-off period, but we may accept returns at our discretion — see the returns sections below.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a consumer has the right to cancel a distance contract for goods within 14 days without giving any reason.

• The cancellation period expires 14 days after the day on which you (or someone you nominate, other than the carrier) receive the goods.
• Where goods are delivered in multiple consignments, the period runs from the day the last item is delivered.

To exercise your right to cancel, you must inform us of your decision to cancel the contract by a clear statement (for example a letter sent by post or email). You can use the contact details on your invoice or the details below:

Awesome GTI Ltd
Unit 1 Siemens Road
Northbank Business Park
Irlam
M44 5AH
United Kingdom
Email: info@milltekshop.com
Telephone: +44 (0)161 776 0777

You may use the model cancellation form below or our returns process if you wish, but this is not obligatory. You then have a further 14 days from the date you notify us of your cancellation to send the goods back to us.

Special order and bespoke goods

Special order, customised or made-to-order goods are not normally returnable under the 14-day cancellation right unless they are faulty or mis-described.

Effects of cancellation

If you cancel a contract within the 14-day cooling-off period:

• We will refund the price you paid for the goods.
• We will also refund our standard outbound delivery charge (if you chose a more expensive delivery option, we will only refund the amount equal to our standard delivery charge).
• We will not refund any additional costs resulting from your choice of a non-standard delivery method.
• Unless we have offered to collect the goods, you are responsible for the cost of returning the goods to us.

We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which goes beyond what is necessary to establish their nature, characteristics and functioning (for example, more than you would reasonably do in a physical shop).

We will make any refund due to you as soon as reasonably possible, and in any event within 14 days from the day we receive the goods back from you or (if earlier) 14 days from the day you provide evidence that you have sent the goods back. We will refund you using the same payment method you used for the original transaction, unless we have expressly agreed otherwise.

Your statutory rights under the Consumer Rights Act 2015 in relation to faulty or mis-described goods are not affected.

How to return goods

Before returning any goods, please read this section in full.

• You must contact us by email or telephone on +44 (0)161 776 0777 (option 3) to request a return.
• We will issue you with a Returns Notice Number and provide return instructions.
• Please include a copy of your invoice and your Returns Notice Number with any items you send back.
• If an item is sent back without a Returns Notice Number, processing may be delayed and a refund may be refused.
• Returns Notice Numbers are normally valid for 14 calendar days from the date of issue. If goods are not received within this time, we may treat the return as cancelled and you will need to obtain a new number.
• This returns procedure applies in addition to, and does not affect, your legal rights in relation to faulty or mis-described goods.

Condition of returned goods

Unless we have agreed otherwise or the goods are being returned solely because they are faulty or mis-described:

• Goods must be returned clean, complete and, where reasonably possible, in their original packaging.
• Goods must not have been fitted, installed or used, other than to the extent necessary to inspect them as you would in a shop.
• Items will not be accepted if they appear to have been fitted, have had sealant/grease/paint applied, are contaminated with oil/fluids or have damaged/missing packaging.

If you have handled the goods more than is necessary to establish their nature, characteristics and functioning, and this results in a loss of value, we may reduce your refund accordingly, as permitted by law.

Correctly supplied goods (change of mind)

This section applies to consumer orders where you are exercising your 14-day cancellation right (see "Your right to cancel" above), and to any additional returns we accept at our discretion outside that right.

• You must notify us within 14 days from the day of delivery if you wish to cancel/return correctly supplied goods.
• Goods must be sent back to us within 14 days of you notifying us of cancellation.
• Where you cancel in accordance with this policy, correctly supplied goods can be returned for any reason for a refund of the price of the goods and a refund of our standard outgoing delivery charge (for consumer distance contracts only).
• We do not cover the cost of return postage for change-of-mind returns.
• If goods are not received by us within 14 days of you notifying us, we may decline to issue a refund under this policy (without affecting any statutory rights you may have).
• After 14 days from delivery, we do not normally accept correctly supplied goods back for refund where you have simply changed your mind. Any such return is entirely at our discretion.

This does not affect your legal rights in relation to faulty or mis-described goods.

Damaged, missing, incorrect or faulty goods

Damage or missing items

Any visible transit damage or missing items should be reported to us as soon as reasonably possible, and ideally within 7 days of delivery, so that we can investigate promptly with our carrier and suppliers. Reporting after 7 days may limit the options available to us to investigate, but does not remove any legal rights you have in relation to faulty or mis-described goods.

Incorrect items supplied

If you believe we have supplied incorrect goods (for example wrong items or quantities), you should notify us as soon as reasonably possible, and in any event within 7 days from delivery. Where goods have been supplied incorrectly and you notify us within this period, we will accept the goods back, refund the price of the goods, refund the initial shipping charge, and refund reasonable return shipping costs (or arrange collection at our cost).

Goods must be in re-saleable condition where appropriate. If goods have been fitted, used or damaged after you realised (or ought reasonably to have realised) that they were incorrect, we may not be able to offer a full refund.

Faulty goods

Your statutory rights under the Consumer Rights Act 2015 include a short-term right to reject faulty goods for a refund (normally within 30 days of delivery), rights to repair or replacement, and further rights if the goods cannot be repaired or replaced, or the fault appears later.

If you believe goods are faulty, please contact us as soon as reasonably possible. In most cases manufacturers require items to be returned for inspection before any warranty repair or replacement is agreed.

Nothing in this policy affects your statutory rights.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: Awesome GTI Ltd, Unit 1 Siemens Road, Northbank Business Park, Irlam, M44 5AH, United Kingdom. Email: info@milltekshop.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

[*] Delete as appropriate.